Ensuring a consistently high level of quality for TDW products and services begins with a thorough understanding of customers’ needs, expectations, demands, and challenges. TDW cultivates this through day-to-day work interactions and ongoing communication.
TDW believes obtaining consistent results also requires standardized manufacturing and service processes across the organization. This is accomplished using effective quality planning processes. New products are developed and released to the market using a multi-stage development process. Existing products and services are subjected to key performance indicators that trace deviations and lead TDW to the best results. And the processes the company uses to provide products and services are constantly enhanced by employing structured continual improvement activities.
TDW demonstrates a commitment to quality by implementing a robust quality management system that is based on the fundamental requirements outlined in the ISO 9001 standard. The company’s quality management system establishes a framework for planning, executing, maintaining, and improving quality performance.
TDW quality management is centered upon three fundamental strategies:
- Extreme Customer Commitment: TDW strives to meet customers’ needs without error, on time, every time.
- Creating new capabilities: We anticipate and respond to the operational and maintenance needs of pipeline owners and operators worldwide.
- Operational excellence: TDW remains in compliance with the ISO 9001 standard and regularly finds ways to fine-tune our overall approach to quality management.