Ensuring that your TDW equipment is available and operating efficiently is our goal. TDW offers you a trained staff dedicated to cutter repair. This repair center expedites cutter repair, increasing your equipment's availability.
In an effort to offer our customers improved service, TDW operates a cutter repair service in Tulsa, Oklahoma. TDW has dedicated specific employees to manage cutter and pilot drill repair turnaround.
This repair service program has been established with the following repair and pricing categories:
Sharpen Cutters
This covers all cutter styles (per size). This category has one set price and is used for situations when sharpening is the only requirement to recondition the customer's cutter.
Replace Teeth
This covers all cutter styles (per size). One price covers the cost if one or all teeth are replaced and sharpened. This single fee also covers the repair of cutter shells if that is needed and the shells are repairable.
Cutter Exchange
TDW will maintain rebuilt cutters sizes 4" - 12" (100mm - 304mm) standard cutters, SHORTSTOPP® Cutters and STOPPLE® Cutters for emergency turnaround. This is a rotating stock whereby TDW will keep the customer's cutter and ship a rebuilt replacement (any customer-identifying marks will be transferred before shipment).