At TDW, our Continuous Improvement program calls for continuously improving our products and services to better serve our customers, strengthen our company, and enhance individual employees’ abilities to work effectively.
Lean Six Sigma Methodology
To drive our culture of continual growth and improvement, we’ve implemented a methodology known as Lean Six Sigma, which helps companies standardize procedures and eliminate waste – ultimately providing more value to our customers.
How does the process work? In our case, it has involved several major steps:
- Breaking down everything we do into a series of processes.
- Determining how to best measure the effectiveness of our processes.
- Identifying and addressing performance gaps.
Green Belt/Black Belt Certification
Because Lean Six Sigma is a collaborative methodology, it calls for a team approach to improving processes. Leading these team efforts are project managers with Green Belt or Black Belt certification.
- Typically work on projects that call for enhancing performance measurements related to a process.
- Receive direction from within their departments (from accounting to engineering).
- Uses the tools needed to craft the best possible responses to performance gaps.
- Tackle larger, more time-consuming projects.
- Receive direction from executive teams.
- Receive coaching from company leaders.
- Provide coaching for Green Belts.
The Green Belt/Black Belt program ensures that every process improvement project we undertake has the right organizational support and expertise from day one, making them more likely to succeed.
Kaizen is a Japanese term for “continuous improvement.” At TDW, we hold multi-day “Kaizen events” that encourage our people to tackle problems such as poor product flow or delivery delays as a team. These events create continual small improvements that collectively result in major benefits: improved processes and reduced waste.
Additional benefits of Kaizen events include:
- Improved quality
- Improved productivity
- Greater safety
- Lower costs
Since TDW launched our Continuous Improvement program, we’ve gotten better at identifying areas that need improvement and fixing them from within. The result? Better products and services, increased employee efficiency, and greater customer satisfaction.